Rivian is charging customers a not-insignificant amount of money to replace the 12-volt batteries, and they have no alternative but to pay. Rivian threatens to void the warranty if owners purchase an off-the-shelf battery. However, when this happened to a famous influencer, Rivian promised to change its policy and make it easier for owners to do their own repairs.
Companies often love locking their customers into expensive repair and main… (continue reading…)
