Lexus Tops Customer Satisfaction Study While the Rest of the Industry Gets Worse

Lexus Tops Customer Satisfaction Study While the Rest of the Industry Gets WorseLexus has claimed top honors on a recent U.S. customer service satisfaction study, while the industry overall saw a decline in customer satisfaction scores.  Across the industry, customer satisfaction dropped by 3.7 percent to 79 on a 100-point scale according to the American Customer Satisfaction Index’s (ASCI) Automobiles Report for this year. That is the… more